• Take your router out the box along with the DSL cable and the power supply
• Plug your routers power supply into a electrical outlet and connect the DSL cable to the openreach socket on the wall and into the DSL port on the back of the router
• It may take upto 5 minutes for your broadband to sync and have internet access. You will know when you are connected as the light for internet access will light up green

• Take your router out the box along with the Ethernet cable and the power supply
• Plug your routers power supply into a electrical outlet and press the on button on the back of the router. Then you will need to connect the ethernet cable to the fibre modem and into the WAN port on the back of the router
• Your connection to your fibre internet should be live and ready to use within a minute. You will know when you are connected as the light for internet access will light up green

Using the image below go from left to right, The Lights should be Green. If there is no light or a different colour is emitted please see the trouble shooting guides below.

• Power light: This will show that the router has a power supply connect and is turned on
• DSL Light: This will show that the router is connected to a Broadband line.
• Internet Light: This will show when your router is connected to the internet and can be used
• Wi-Fi Light: This will show that your router is giving out a wireless network
• Ethernet Light: this will show that you have one or more cable plugged in for your local devices like a printer or PC
• USB Light: This will show that you have a USB device plugged into the router

Using the image below go from left to right, The Lights should be Green. If there is no light or a different colour is emitted please see the trouble shooting guides below.

• Power light: This will show that the router has a power supply connect and is turned on
• 2.4GHz Wi-Fi Light: This will show that your router is giving out a 2.4GHz wireless network
• 5GHz Wi-Fi Light: This will show that your router is giving out a 5GHz wireless network
• Ethernet Light: this will show that you have one or more cable plugged in for your local devices like a printer or PC
• Internet Light: This will show when your router is connected to the internet and can be used

NEED PIC OF BACK OF TPLINK ROUTERS

• When your first onboard with us we will ask if you want your Wi-Fi password to be changed, We will change the password to what you have requested.
• If you have not requested a custom password, The Wi-Fi will be on the default password. You can find this password on a sticker on the bottom of your router.
• If you would like to change the password of your Wi-Fi at any point please email us at help@associated-telecom.com and we can assist you.

When you first onboard with associated telecom we ask if the router needs to be PCI compliant. If you need this to be changed after installation please contact our technical support team at help@associated-telecom.com and we will be able to assist you.

If you believe your router is having a static session or if you would like to reboot this, please follow the next steps.

• Unplug the DSL Cable and Plug, and alongside any other cables out of the router.
• Leave the router for 15 minutes, this allows any static sessions to pass through and the router will shut it self-down.
• Once the 15 minutes are up, please reconnect the router with the DSL Cable and plug
• Allow the router to boot up and if all lights are Green, please proceed to reconnect your devices.
• If the lights are red or orange, please email us at help@associated-telecom.com or call us on 03300535533

If you cant see a wireless network to connect to on your devices, please follow the next steps.

• Check to see if the Wi-Fi light is lit up on the front of your router
• Press the Wi-Fi on button on the back of your router Do not mistake this for the reset button as this will reset the router to the factory settings
• If the above hasnt brought your Wi-Fi online then reboot your router
• If all of the above hasn't brought your Wi-Fi network back online please email us at help@associated-telecom.com or call us on 03300535533

If you have connected your fibre router to the modem and have no internet connection you may have plugged this into a LAN port on the back of the router. You need to check the cable going from the fibre modem is connected to the port on the back of your router which says WAN this port will coloured blue.

If you have checked the above and you are still cant connect please email us at help@associated-telecom.com or call us on 03300535533