Poly Telephones

Poly telephones are renowned for their reliability and wealth of features. Below there are multiple guides please use the drop down menu on each question to see a step by step guide and a video demo.

User Guides

  • You would have received your Polycom VVX in a parcel from Associated Telecom Support.
  • Please follow the instructions to set up the physical handset first before connecting this to the Network.
  • Once the handset is ready and is built, please use the Poly Power Supply which is in a small White Box to connect the handset to a power supply. The Power Supply Port is in the back of the phone with a scribe of 5 Volts underneath.
  • The phone will then start to power up, this can take up to a few minutes.
  • Once the handset is powered up, it will come up with Crosses on the Extension numbers – that is completely fine as the handset is not connected to the network.
  • Within your parcel you would have received an adapter which looks like a small USB. Please plug this into your handset via the USB on the side of the handset.
  • This will prompt the phone to enable Wi-Fi.
  • You would need to go onto the Main Menu which can be accessed via the Home Button
  • Press the number 7, and it will scroll you down to Wi-Fi.
  • Press on to the Wi-Fi menu option and it will tell you the Wi-Fi is off.
  • To enable Wi-Fi, please press ON
  • Once this is selected, the phone will advise you that it requires a reboot, please press Yes to continue with the reboot.
  • It’s important to note that when the device boots up, it will no longer be able to obtain an IP address via the wired connection (Both Wired and Wireless cannot run in parallel)
  • Once the device has started the above prompt will be displayed on screen, press “Start” to begin the setup
  • The ability to scan for a Wi-Fi network is presented. A list of available networks will populate this page and from here you can press “Select” to attempt to join that network
  • Upon pressing “Select” you will need to enter the appropriate security credentials for that particular Wi-Fi network.
  • Once you have finished press the “More” option and then press “Connect"




  • You would have received your Polycom VVX in a parcel from Associated Telecom Support.
  • Please follow the instructions to set up the physical handset first before connecting this to the Network.
  • Whether you are plugging into a Router, Network Switch or Port, please follow these steps to connect your phone to the network.
  • Using a Ethernet Cable (Known at CAT5), please plug this into the back of the phone in the Network Port.
  • Once you have connected one end of the CAT5 Cable, you can plug the second end into your Switch, Router or Data Port. Please ensure that your Switch is POE, if not, please use the Power Supply provided as well as the Ethernet Cable.
  • As soon as you connect your handset to the Data Port, Switch or Router. Your handset will power on and connection to the network.
  • When the handset has connected to the Network there will be Green circles around your extension number.
  • If there is red crosses, please contact Associated Telecom Support.




  • You would have received your Polycom VVX in a parcel from Associated Telecom Support.
  • Please follow the instructions to set up the physical handset first before connecting this to the Network.
  • If you are daisy chaining please follow these steps to connect your phone to the network.
  • Using a Ethernet Cable (Known at CAT5), please plug this into the back of the phone in the Network Port.
  • Once you have connected one end of the CAT5 Cable, you can plug the second end into your Switch, Router or Data Port. Please ensure that your Switch is POE, if not, please use the Power Supply provided as well as the Ethernet Cable.
  • As soon as you connect your handset to the Data Port, Switch or Router. Your handset will power on and connection to the network.
  • Once the handset is connected to the Network, we will be going ahead and daisy chaining the computer to the handset.
  • With another Ethernet Cable, please plug this into the Port in the back of the handset that looks like a computer.
  • Once plugged in, please use the other end of the ethernet cable and plug this into your computer.
  • After a few minutes, your computer will now have an internet connection.
  • You have successfully daisy chained your handset and computer.




  • In Transferring there are two types, this is Blind Transferring and Consultative Transferring.
  • Each handset is set to Consultative.
  • To do a consultative transfer: When on an Active Call, you could either put the person on hold, by the Pause button and press the Phone to Phone button, this will allow you to type in an extension number or if you press the up key on the phone, this will allow you to select the person you would like to call. As this is a Consultative Transfer, this allows you to speak to the other person before transferring the call across. If the person would like to speak to the Customer, all you would need to do is press transfer and this will then pass this through to the next person.
  • To do a Blind Transfer: When on an Active Call, you would either put the customer on hold and or then HOLD the Phone to Phone Button, this will then allow you to do a Blind Transfer, once you have inputted the extension number or number or person. You would then press transfer and this will put the customer straight through to the other person without speaking to the other party.
  • This would be the same for Polycom VVX450, VVX250 AND VVX150.




  • During a call press the hold key, this looks like a key with a phone and a pause symbol
  • The call will now be on hold, You can leave the caller on hold whilst you do another task or make another call out from your phone
  • When you would like to retrieve the call of hold you will need to press the top call key which will be flashing red
  • The caller will now be off hold and you can continue your conversation




  • To make a conference call you will need to iniaiate your first call
  • Once the you are connected to the caller you will then press the lines key at the bottom of the screen this will take you to the main screen of your phone
  • You will then need to press more on the keys along the bottom of the phone screen until you see the option for conference
  • Once you press conference this will then place the poriginal caller on hold, You can now make a second call
  • Once you have connected to your second call you will need to press lines at the bottom of the screen and then more until you see the conference option again
  • When you press the conference key this time it will merge all calls together into a 3 way conference




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Troubleshooting Guides

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