To connect your ADSL or SoGEA broadband you will need to plug one side of your DSL cable into the socket provided by openreach and the other side into the DSL port of the router. The router will be preconfigured with your broadband details and connect to the internet.

to connect to your fibre broadband you will need to connect your Fibre modem installed by open reach to the port on the router which says WAN 2. The router will be preconfigured with your broadband details and connect to the internet.

Using the image below start from the top and go from left to right.
The Lights should be constantly lit or blinking Green. If there is no light please see the trouble shooting guides below.

• ACT light: This will show that the router is turned on and is in normal operation mode
• WAN2 Light: This light is for fibre broadband. If the light is lit it shows an internet connection is ready to use, If the light is blinking this means data is being transmitted.
• QoS Light: This will show if QoS (Quality of Service) is active on your network.
• USB Light: this will show if any there is a USB device connected. If the light is constantly lit the device is ready to use, If the light is blinking it means data is being transmitted.
• DSL Light: This will show the sync status of your router to your ADSL/SoGEA broadband. If the light is constantly lit the DSL link has syncronised, If the light is blinking slowly it is detecting a DSL line and blinking quickly shows the link is being astablished.
• 2.4G Light: This will show if your 2.4GHz Wi-Fi is active. If this light is flashing it means data is being transmitted
• 5G Light: This will show if your 5GHz Wi-Fi is active. If this light is flashing it means data is being transmitted
• DMZ Light: This will show that DMZ is active on your network.

Using the image below start from the top and go from left to right.

• USB 1 & 2: you can use these ports to connect various USB devices to including a 3G/4G dongle for back up broadband.
• WAN2/P6: You can use this port to connect a fibre/SoGEA modem for internet access or as another LAN port.
• P1 - P6: You can use this port to connect your network devices. For examples network switch, computers, Phones...
• DSL: you can use this port to connect your ADSL/SoGEA broadband connection.

• When your first onboard with us we will ask if you want your Wi-Fi password to be changed, We will change the password to what you have requested.
• If you have not requested a custom password, The Wi-Fi will be on the default password. You can find this password on a sticker on the bottom of your router.
• If you would like to change the password of your Wi-Fi at any point please email us at help@associated-telecom.com and we can assist you.

When you first onboard with associated telecom we ask if the router needs to be PCI compliant. If you need this to be changed after installation please contact our technical support team at help@associated-telecom.com and we will be able to assist you.

If you believe your router is having a static session or if you would like to reboot this, please follow the next steps.

• Unplug the DSL and Power cable alongside any other cables out of the router.
• Leave the router for 15 minutes, this allows any static sessions to pass through and the router will shut it self-down.
• Once the 15 minutes are up, please reconnect the router with the DSL Cable and plug
• Allow the router to boot up and wait for the DSL or WAN1/2 light to go solid green, Please proceed to reconnect your devices.
• If your light for DSL or WAN1/2 doesnt go green, Please email us at help@associated-telecom.com or call us on 03300535533

If you cant see a wireless network to connect to on your devices, please follow the next steps.

• Check to see if the 2.4G and 5G light is lit up on the front of your router
• Press the Wireless LAN ON/OFF/WPS button on the Front of your router Do not mistake this for the factory reset button as this will reset the router to the factory settings
• If the above hasnt brought your Wi-Fi online then reboot your router
• If all of the above hasn't brought your Wi-Fi network back online please email us at help@associated-telecom.com or call us on 03300535533

If you have connected your fibre router to the modem and have no internet connection you may have plugged this into a LAN port on the front of the router. You need to check the cable going from the fibre modem is connected to the port on the front of your router which says WAN.

If you have checked the above and you are still cant connect please email us at help@associated-telecom.com or call us on 03300535533